Refund Policy

Payments made through Supportify are voluntary. Refunds are at the creator’s discretion: when you ask for one, the creator you supported decides, because the money came out of their account.

Supportify may refund a payment itself, without the creator’s approval, in a few cases:

• You were charged twice for the same thing
• The payment was not yours
• The law requires it

Supportify also reviews any request the creator has not answered within 7 days, and any request the creator declined that you believe falls into one of the cases above.

Use the form below with the email you paid with and the payment ID from your receipt. Tell us why, and anything the creator should know. You can also write to support@supportifyapp.com.

We email the creator, and we email you their answer. If they have not answered within 7 days, Supportify can also review the request. A request nobody has answered after 30 days is closed, and you can write to support to pick it back up.

If a refund is approved:

• It goes back to the original payment method, usually within 5 to 10 business days
• It comes out of the creator's balance; Stripe's processing fee on the original payment is not returned to the creator
• It covers that one payment only. It does not stop monthly support, which you can stop any time from your donor dashboard

Creators are responsible for fulfilling any expectations associated with support (if applicable). Supportify does not guarantee outcomes or services from creators.

Users are encouraged to contact Supportify before initiating a chargeback.

Excessive chargebacks may result in account restrictions.