Refund Policy
Last updated: April 29, 2026
Supportify facilitates voluntary payments from supporters to creators.
1. General Policy
All payments made through Supportify are considered voluntary and are generally non-refundable.
2. Exceptions
Refunds may be issued in limited circumstances, including:
- Duplicate or accidental payments
- Unauthorized transactions
- Legal requirements
Refund requests are reviewed on a case-by-case basis.
3. How to Request a Refund
Use the form below, or contact us directly at support@supportifyapp.com.
Please include the date of payment, the amount, and any relevant details.
4. Processing Refunds
If approved:
- Refunds will be processed via the original payment method
- Processing times may vary depending on the payment provider
5. Creator Responsibility
Creators are responsible for fulfilling any expectations associated with support (if applicable). Supportify does not guarantee outcomes or services from creators.
6. Disputes and Chargebacks
Users are encouraged to contact Supportify before initiating a chargeback.
Excessive chargebacks may result in account restrictions.
7. Changes to This Policy
We may update this policy as needed. Continued use of the platform indicates acceptance.